Refund Policy

Effective Date: 1st January 2025

At ZTS Infotech Pvt. Ltd. (“Company,” “we,” “us,” or “our”), customer satisfaction is our top priority. This Refund Policy outlines the terms and conditions under which refunds may be issued for the digital marketing services we provide. By engaging our services, you agree to this Refund Policy.

1. Services Covered Under This Policy

This Refund Policy applies to the following services:

• – Search Engine Optimization (SEO)
• – Pay-Per-Click (PPC) Advertising
• – Social Media Marketing (SMM)
• – Website Design and Development
• – Content Marketing and related services

Refunds are subject to the terms outlined below and the specific terms agreed upon in your service contract.

2. Eligibility for Refunds

2. Eligibility for Refunds

• – Project Cancellation: If a project is canceled by you before the initiation of work, a partial refund may be provided after deducting administrative and processing fees.
• – Non-Performance: If we fail to deliver services as per the agreed-upon terms due to our fault, you may be eligible for a partial or full refund, depending on the circumstances.
• – Duplicate Payment: If a duplicate payment is made, we will refund the excess amount after verification.

3. Non-Refundable Conditions

Refunds will not be provided in the following cases:

• – If the delay or non-performance is caused by incomplete or incorrect information provided by the client.
• – For services that have been completed or milestones that have been achieved as per the service agreement.
• – If work has already commenced and resources have been allocated.
• – Dissatisfaction due to unrealistic expectations that were not outlined in the service agreement.
• – Third-party costs, such as ad spend, hosting fees, or software subscriptions, are non-refundable.

4. Refund Process

We reserve the right to modify this Refund Policy at any time without prior notice. Changes will be effective upon posting on this page. We recommend reviewing this policy periodically for updates.

5. Changes to This Policy

We reserve the right to modify this Refund Policy at any time without prior notice. Changes will be effective upon posting on this page. We recommend reviewing this policy periodically for updates.

6. Contact Us

If you have any questions, concerns, or feedback regarding these Terms and Conditions, please contact us at:

• – Email support@zebratechies.com, sales@ztsindia.com
• – Phone: +91-9804210198
• – Address: Enhance our website’s functionality, user experience, and services.
• 1. Debigarh 4th Lane, Madhyamgram
  Kolkata – 700129
• 2.Market Complex, Flat No-2G, Gate No: 3,
  Kolkata, West Bengal 700059
• 3. EP Block, Sector V, Bidhannagar,
  West Bengal 700091